If you wish to cancel or modify your order, please send an email to firstname.lastname@example.org as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.
Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn't accept your order, please contact your bank and then contact us at email@example.com and we will be glad to assist you.
Please see our size guides from the link on the product pages for sizing information.
The website provides information on items’ availability directly on the product page and provides the estimated time of shipment at checkout.
GTFO accepts the following forms of payment for online purchases:
- American Express
Please note that your billing address must match the address on your credit card statement. At this time we do not accept gift cards.
At this time, we only accept one form of payment per order.
VAT is not included and will be added at checkout for all customers within the European Union. For rest of the world VAT is excluded. Note that customers outside the EU may be obligated to pay duties to your domestic customs authorities upon delivery. At this time we are unable to provide a tax-back service for any of our online customers.
The price displayed at checkout will not include duties and customs fees for orders to all countries world wide with the exception of the European Union.
Customs & duties are the responsibilities of the customer and will have to be paid by the customer separately upon arrival of their order in accordance to domestic regulations and transport company handling routines.
* NOTE: Please contact firstname.lastname@example.org if you have already placed an order and wish to cancel it due to duties. A charge will be added to your refund request if orders are sent back to shop.gtfothegame.com due to unpaid duties.
Order value 150 USD and up = FREE SHIPPING FOR ALL COUNTRIES!
Order value 0-149 USD:
SWEDEN 8 USD shipping
EU 12 USD shipping
REST OF THE WORLD 20 USD shipping (please note that this does not include customs & duty fees, which is paid by the customer separately upon arrival of their order in accordance to domestic regulations and transport company handling routines.)
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
The GTFO Shop will send you several e-mails during the order process to keep you informed of the status of your purchase. Please note that we do not provide tracking numbers due to security reasons. Instead you will be provided with a tracking link found in the shipment confirmation e-mail. We will also e-mail a delivery confirmation once we receive notification from the carrier that your purchase has been delivered.
We work hard to have all orders sent out from our warehouse as soon as possible, within 3-10 business days at the latest. The arrival time after that is then dependent on the carrier and which country you live in. For international orders UPS Express Saver Delivery is our standard service. You will be able to follow your order with the tracking link you received in your shipment confirmation e-mail.
RETURNS, REFUNDS & EXCHANGES
Having second thoughts? If you’ve recently made a purchase through our website (shop.gtfothegame.com), (“the GTFO Store”) and want a refund or exchange, you’re in the right place.
Products you purchase through the GTFO Store are generally eligible for a refund or exchange. However, certain types of items are non-refundable and cannot be returned, like perishable goods, sale items and custom products (such as special orders or personalized items).
How to return or exchange an item.
Send an e-mail to: email@example.com requesting a refund or exchange within 30 days of receiving your item. Items sent back without confirmation from us may not be eligible for a refund or exchange.
Pack up your item in its original box and arrange for it to be shipped back to us. A returned item must be in the same condition that you received it; unworn and unused, unsoiled and odor free and with tags still attached. You’ll also need to include the order number, your name & address and reason for return in the package.
Please note that you will be responsible for paying your own shipping costs for the return and we strongly suggest using a trackable shipping service with insurance, as we cannot issue refunds or exchanges for items that we do not receive.
If you are sending your package from outside the European Union, please make sure to fill out any required customs forms correctly including choosing the shipment reason option “Returned Goods” or equivalent, as the GTFO Store will not pay for any customs costs in relation to the return. All customs & duty compensation claims need to be addressed to your domestic customs & duty authorities or/and logistics partner.
Send your package to the address below:
10 Chambers c/o Exacta Logistics
The GTFO Store reserves the right to refuse return of any merchandise that does not meet the above return requirements at the GTFO Store sole discretion. For more information, please read our full Terms of Service.
Last Updated: 2022-11-14. If the GTFO Store revises this policy, any revisions will apply to subsequent purchases.
For any inquiries related to products or online orders please contact us at firstname.lastname@example.org.