Please be sure that the address you are entering in the
"Billing" field is the address that is registered with your bank and
the address where you receive your bank statement. If the system still doesn't
accept your order, please contact your bank and then contact us at
shop@gtfothegame.com and we will be glad to assist you.

The website provides
information on items’ availability directly on the product page and provides
the estimated time of shipment at checkout.

The price displayed at checkout will not include duties and customs fees for orders to all countries world wide with the exception of the European Union. 

Customs & duties are the responsibilities of the customer and will have to be paid by the customer separately upon arrival of their order in accordance to domestic regulations and transport company handling routines.   

* NOTE: Please contact shop@gtfothegame.com if you have already placed an order and wish to cancel it due to duties. A charge will be added to your refund request if orders are sent back to shop.gtfothegame.com due to unpaid duties. 

Read more about customs duties: 

https://www.ups.com/us/en/support/international-tools-resources/understanding-customs.page

https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html

https://www.dhl.com/discover/en-my/faq/customs-duties-taxes

We work hard to have all orders sent out from our warehouse as soon as possible, within 3-10 business days at the latest. The arrival time after that is then dependent on the
carrier and which country you live in. For international orders UPS Express
Saver Delivery is our standard service. You will be able to follow your order with the tracking link you received in your shipment
confirmation e-mail.

Having second thoughts? If you’ve recently made a purchase through our website (shop.gtfothegame.com), (“the GTFO Store”) and want a refund or
exchange, you’re in the right place.

Products you purchase through the GTFO Store are generally eligible for
a refund or exchange. However, certain types of items are non-refundable and cannot be returned, like perishable goods, sale items and custom products (such as special orders or personalized items).

How to return or exchange an item.

Send an e-mail to: shop@gtfothegame.com requesting a refund or exchange within 30 days of receiving your item. Items sent
back without confirmation from us may not be eligible for a refund or exchange.

Pack up your item in its original box and arrange for it to be shipped
back to us. A returned item must be in the same condition that you received it; unworn and unused, unsoiled and odor free and with tags still attached. You’ll also need to include the order number, your name & address and reason for return in the package.

Please note that you will be responsible for paying your own shipping costs for the return and we strongly suggest using a trackable shipping service with insurance, as we cannot issue refunds or exchanges for items that we do
not receive.

If you are sending your package from outside the European Union, please make sure to fill out any required customs forms correctly including choosing the shipment reason option “Returned Goods” or equivalent, as the GTFO Store
will not pay for any customs costs in relation to the return. All customs &
duty compensation claims need to be addressed to your domestic customs & duty authorities or/and logistics partner.

Send your package to the address below:

10 Chambers c/o Exacta Logistics

Lundåsvägen 10

76330 Hallstavik

SWEDEN

The GTFO Store reserves the right to refuse return of any merchandise
that does not meet the above return requirements at the GTFO Store sole
discretion. For more information, please read our full Terms of Service.

Last Updated: 2022-11-14. If the GTFO Store revises this policy, any
revisions will apply to subsequent purchases.

For any inquiries related to products or online orders please contact us at shop@gtfothegame.com.